The following text was sent via e-mail to our active and most-recent clients on Wednesday, March 18th, 2020.
I hope you are holding up all right as we venture this strange new world we find ourselves in this year.
Understandably, you’ve had your inbox filled with these types of emails; I hate to add yet another COVID-19 related email, so I’ll do my best to keep this brief.
A few notes on our availability and services.
The good news is, as developers, we’ve long been used to working remotely and social distancing! That means our availability and services haven’t changed, although they may understandably flex a little as our work and home life merge a little bit more.
If you have one of our WordPress Support Subscriptions, we’re still providing the same backup, update, monitoring, and consulting services without disruption.
For meetings, we’re moving to 100% online video conferences and screen shares for the foreseeable future; we’ve already been delighted to meet and hear family and pets in the background of calls!
For payments, we ask that you make online payments as much as possible to help reduce the person-to-person contact with paper checks, envelopes, and stamps. (We’d recommend you ask the same for your customers and constituents, too.)
Your website, social media, and email newsletters are even more critical than ever.
As your customers or constituents look to support their community, including your organization, their online activity and screen time will increase significantly.
Now is a great time to find ways to make important information more easily accessible and visible to your audience.
Here are some tips to keep in mind:
- Update your homepage slider and add an announcement banner at the top of every page on your website to provide instant visibility to essential details
- Keep your social media updated if your organization makes changes that impact your audience
- If you have a dusty blog or email newsletter service, start using it again
- For nonprofits, online donations are even more critical; find ways to add opportunities for constituents to support you online when they can’t visit in person
- Include some good news or encouragement with each update
If you need help managing or setting up anything I’ve mentioned above, we’re here to help.
We’ll get through this together.
We know the impact and uncertainty your organization is feeling due to recent developments; we’re right there with you. Should you have an immediate website-related need but are restricted on your budget, please let us know, and we’ll see what we can do to accommodate you.
Lastly, as you find ways to support and protect your family, your friends, and the community around you, please remember to check in with and take care of yourself.
Be well, and hang in there,
P.S. A friendly reminder that in addition to washing your hands, please remember to frequently sanitize your keyboards, laptops, tablets, phones, headphones, and mice. Those get pretty grimy!